Contact LastEMI

Where to send what

We try to keep things simple — most things go to contact@lastemi.com and we route from there. Two specific addresses exist for things that legally need their own paper trail:

Things to mention so we can help faster

If you’re writing about something specific in the product, two details turn a 3-day back-and-forth into a 30-minute fix:

• Which page or calculator you were on (a URL or a screenshot is best).
• What you expected vs what you got. Even one line is enough.

For calculation disputes specifically — “our number says X, the bank says Y” — paste the actual sanction letter figures (loan amount, rate, EMI, tenure) so we can replicate it. We will tell you which one is wrong, even if it turns out to be ours.

What we cannot help with

LastEMI is a calculator and tracking platform, not a registered financial advisor or a lender. So a few hard limits on what we can do over email:

• We cannot recommend a specific bank or loan product. The math will tell you whether prepayment, balance transfer, or consolidation makes sense. We will not pick a lender for you.
• We cannot give personalised investment advice.Whether to put extra cash into SIP versus loan prepayment depends on your full financial picture. Use the calculator, read the math, and consult a registered advisor for anything binding.
• We cannot intervene with your bank. If your lender is refusing to pass on an RBI rate cut or charging a prepayment penalty on a floating-rate loan, we can point you to the relevant RBI rule. Filing a grievance has to come from you.

How fast we reply

One working day for most emails. Bug reports tagged urgent (anything that breaks calculations or login) usually within a few hours during the day. We do not run a 24x7 support desk — if you write at midnight, expect a morning reply.

We also do not use auto-responders or canned replies. If you ask a thoughtful question, you will get a thoughtful answer. If you write to abuse the team, you will get silence.

Before you write

A lot of common questions are answered already. Worth a quick look at:

• Pricing — Free vs Pro features, Founding Member Lifetime details, and how billing works
• About — Why LastEMI exists, who builds it, and what we will and will not do with your data
• Editorial Standards — How we verify calculations and which sources we cite
• Blog — Long-form pieces on RBI rules, tax benefits, and payoff strategy